Returns & Refunds Policy

At Fandora Box, we are committed to delivering exciting and high-quality curated mystery experiences to every fan. Due to the unique and surprise-oriented nature of our Fandora Boxes, we have a specific policy regarding returns and replacements. Please read the following carefully to understand our terms.

1. Mystery Box - Non-Returnable & Non-Refundable Policy

Fandora Boxes are sold as mystery items, meaning the exact contents are unknown to the purchaser prior to unboxing. This element of surprise is a core part of the Fandora Box experience. As such, all sales of Fandora Mystery Boxes are final, and we do not accept returns or offer refunds on purchased boxes. This policy applies to all reasons, including dissatisfaction with box contents, duplicate items, or changes of mind. We encourage customers to consider this policy before making a purchase.

2. Damaged or Defective Items

Your satisfaction is important to us. While we strive to ensure every item in your Fandora Box arrives in perfect condition, we understand that issues can sometimes occur during transit or due to manufacturing defects.

If an item within your Fandora Box arrives damaged or is found to be defective, we are happy to provide a replacement free of charge. To initiate a replacement for a damaged or defective item:

• Contact Us Promptly: Please notify us within 5 days of receiving your Fandora Box if you discover a damaged or defective item. You can contact our customer support team at [Your Customer Service Email Address] or through our Contact Us page.
• Provide Proof: To help us assess the issue and expedite your replacement, please include your order number, a clear description of the damage or defect, and photographic evidence (e.g., photos of the damaged item, packaging).
• Assessment: Our team will review your claim. Upon verification, we will arrange for a replacement of the damaged or defective item. Please note that replacements are for the specific damaged or defective item only, not the entire Fandora Box.
• No Return Required for Damaged Items: In most cases, you will not be required to return the damaged or defective item. We may, however, request that you dispose of the item responsibly.

3. Exceptions to the No-Return Policy

While our general policy is that Fandora Mystery Boxes are non-returnable and non-refundable, we understand that truly exceptional circumstances can arise. We reserve the right to review and consider exceptions to this policy on a case-by-case basis.

• Process for Exception Requests: If you believe your situation warrants an exception, you must submit a detailed request to our customer support team at [Your Customer Service Email Address]. Your request should include:
• Review and Discretion: All exception requests will be thoroughly reviewed by our management team. Granting an exception is solely at the discretion of Fandora Box and will only be considered in truly unique and compelling situations that fall outside the typical customer experience.
• Decision Communication: We will communicate our decision regarding your exception request to you in writing within a reasonable timeframe.

4. Contact Us

If you have any questions about this policy or need assistance with a damaged item, please do not hesitate to contact us:

• Email: fandoraboxes@gmail.com
• Website: Go to our homepage and use the contact form at the bottom.

Thank you for choosing Fandora Box. We appreciate your understanding of our policy, which allows us to continue providing exciting and unique mystery experiences to fans worldwide.